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Shop policy

Costumer care

By buying a Santos creation you will become part of our history and our world’s vision: its language and meaning.

Investing in art goes beyond its acquisition. Contemplate, interpret and reframe.

If you are pleased, check how we proceed below.

All our creations have an authenticity certificate, as a registration of its originality, guarantee of origin and individuality.

All our clients will be met and followed by e-mail only. This way, both parts will be safe from any miscommunication, procedures error or temporal confusion during the creations negotiation time.

The client, whom we coerently and rationally refer to as connoisseur/ investor, will receive the following sequency of informations after soliciting a quote:

  • Quote

  • Once the quote is accepted, information form to be filled by the client;

  • Once the form is filled and received, payment link on PayPal and informations on the delivery;

  • Once payment is confirmed, the creatiuon will be directed to transportation within 2 working days;

  • Upon delivery, the client will be solicited to provide a valid ID form , and to confirm the integrity of the creation, as well as to state it on the delivery form that has to be handed to the delivery company.

Privacy and security

All communication and commercial actions are safe by professional discretion on all emails exchanged, being both parties involved responsible for keeping this discreption.

All negotitation will be made exclusively through the oficial e-mail

Do not accept any other communication form from our part.

Payment methods

Negotiation security is guaranteed by Paypal payment system intermediate. This will be the only payment platform used and the link will be authomatically generated and sent by the official e-mail .

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